| Complaint Form |
Tennessee Community Services Agency
1. Individuals or organizations who believe that they have been the subject of a discriminatory business practice in regard to the Agency’s services, bidding, proposal, contracting, sub-contracting or purchasing activities due to their race, sex (gender), age, religion, national origin, or disabilities are encouraged to file a complaint with the Agency’s Equity Compliance Officer as identified in the information provided to all potential service recipients and business partners. If this information is not readily available, complaints should be directed to:
or Facsimile to 731.884.2644
or Telephone at 731.884.2640
2. Complainants should clearly state the detailed nature of the alleged discriminatory offense in regard to his/her race, sex (gender), age, religion, national origin, or disabilities; the date and time of the alleged offenses occurrence; any Agency employees or representatives who were a party to or who were aware of the alleged offense; any documentation or records related to the alleged offense; and the names, addresses and telephone numbers of any witnesses to the alleged offense or who otherwise have information that might be pertinent to the Agency’s investigation of the complaint.
3. The Agency’s Equity Compliance Officer will then immediately report the complainant’s allegations to the Executive Director and the Board Chair. The Executive Director will provide a written acknowledgement of receipt of the complaint to the complainant within ten (10) business days of its receipt. The Executive Director will initiate a timely investigation process to fully assess all available documentation, testimony and ancillary information pertinent to the complaint.
4. Upon the conclusion of the Executive Director’s investigation, he/she will develop appropriate conclusions resultant from the investigatory processes, and develop a proposed action plan of corrective or restorative actions, as found to be justified, to be implemented in resolution of the complaint. The Executive Director will then issue a written resolution report to the complainant and to the Agency’s Board Chair. The complainant will be asked to respond in writing as to whether the corrective or restorative actions proposed are satisfactory to resolve his/her complaint. If these proposed actions are acceptable the Executive Director will begin his/her implementation as soon as practical. If the complainant is not satisfied with the Executive Director’s proposed resolution measures, the Agency will invite a counter-proposal for its evaluation. The Executive Director will provide the complainant a written response to the counter-proposal in a timely manner and proceed further based on the complainants subsequent response.
5. In the event that the complaint cannot be resolved as a result of these measures, the complainant will be advised to seek redress through an appropriate regulatory authority such as the Tennessee Human Rights Commission, the U.S. Department of Labor, or the U.S. Department of Justice.